Shipping policy

Shipping Policy

Fruten Fraten

Last updated: 24-02-2026

At Fruten Fraten, we are committed to delivering premium products worldwide with care and transparency. Please review the information below regarding our shipping process.

1. Order Processing

All orders are processed within 1–3 business days after purchase confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email including tracking details.

Please note:

Orders are not processed on weekends or public holidays.
During product launches or high-demand periods, processing times may be slightly extended.

2. Worldwide Shipping Times

Our average international shipping time is:

7–12 business days worldwide

Delivery times may vary depending on:

Destination country
Customs procedures
Local carrier operations
Seasonal peak periods

Please understand that international shipping timelines are estimates and not guaranteed delivery dates.

3. Pre-Orders & Limited Batch Production

Some Fruten Fraten products are released in limited production batches.

If an item is marked as Pre-Order, please note:

Production may take approximately 4–8 weeks before shipment.
Once production is completed, standard shipping time (7–12 business days) will apply.
Pre-order timelines are clearly indicated on the product page before purchase.

By placing a pre-order, you acknowledge and accept the extended production timeframe.

We prioritize quality, exclusivity, and limited releases — which may require additional production time.

4. Split Shipments

If your order includes both:

In-stock items
Pre-order items

Your order may be shipped once all items are available, unless stated otherwise.

5. Customs, Duties & Import Taxes

For international orders:

Customers are responsible for any applicable customs duties, import taxes, or local handling fees.
Fruten Fraten is not responsible for delays caused by customs clearance.

6. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

Fruten Fraten is not responsible for:

Incorrect addresses entered by the customer
Packages returned due to invalid or incomplete information

Reshipping fees may apply.

7. Lost or Delayed Packages

If your tracking shows no movement for an extended period:

Please allow reasonable transit time based on your location.
Contact us at [Insert Email] and we will assist in opening an investigation with the carrier.

Fruten Fraten is not responsible for delays caused by external shipping carriers once the package has been dispatched.